A simple ticket-based system for tracking IT support requests. Users email in — techs resolve, reply, and close tickets.
Email In
Create ticket
Dashboard
Manage tickets
Resolve
Add notes & reply
Auto-Close
On "OK" / "Cleared"
Users send their IT issue to ticket@findmeat.online.
The system automatically picks it up and creates a ticket.
All tickets appear on the dashboard with status tags: PENDING → IN PROGRESS → RESOLVED → CLOSED.
Tech adds resolution notes, clicks "Resolve & Email". The system sends an email asking the user to reply OK or Cleared to confirm.
When the user replies with OK, Cleared, Fixed, or Thanks, the ticket auto-closes. No manual follow-up needed.
They email ticket@findmeat.online with their issue. The system reads it via IMAP and inserts a new ticket automatically.
On the dashboard. All tickets listed with status, email, subject, and message. Techs can add notes and click "Resolve & Email".
After a resolution email is sent, if the user replies with "ok", "cleared", "fixed", or "thanks", the cron job (fetch_emails.php every 1 min) detects it and marks the ticket closed.
Check the IT_Task_System_Credentials.md file for server/DB/email details. Future Docker deployment planned for local i5 server with Ubuntu 24.04.